Responsible Gaming

Our Commitment

Bitnova is committed to providing a safe and responsible gaming environment. We provide tools to help you manage your gambling activity and encourage all players to gamble responsibly. Gambling should be entertaining — never gamble with money you cannot afford to lose.

Signs of Problem Gambling

You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Gamble to escape problems or relieve feelings of anxiety or depression
• Chase losses by gambling more to try to win back lost money
• Feel irritable or restless when trying to stop gambling
• Neglect work, family, or personal responsibilities due to gambling
• Borrow money or sell possessions to fund gambling
• Lie to family or friends about your gambling activity

Self-Exclusion

If you feel you need a break from gambling, you can self-exclude your account for a period of your choosing via Settings → Self-Exclusion. During self-exclusion:

• Your account will be locked and you will not be able to log in
• You will not receive promotional communications
• The exclusion cannot be reversed during the chosen period

Tips for Responsible Gambling

• Set a budget before you play and stick to it
• Never gamble with money needed for essentials (rent, food, bills)
• Take regular breaks and set time limits
• Don't gamble when you are stressed, depressed, or under the influence
• View gambling as entertainment, not a source of income
• Don't chase losses — accept that losses are part of gambling

Minor Protection

Bitnova strictly prohibits anyone under the age of 18 from using the Platform. If you share a device with minors, please ensure they do not have access to your account. Consider using parental control software to block access to gambling sites.

Support Organizations

If you need help with a gambling problem, the following organizations offer free and confidential support:

• Gamblers Anonymous — gamblersanonymous.org
• GamCare — gamcare.org.uk
• BeGambleAware — begambleaware.org

You can also contact us directly at support@bitnova.gg if you need assistance with self-exclusion or account closure.