Privacy Policy

Last updated: July 2, 2026

1. Information We Collect

We collect the following information when you use Bitnova:

Email address (for account registration and communication)
Username
IP address and device information
Transaction history and betting activity
Cryptocurrency wallet addresses used for deposits and withdrawals

2. How We Use Your Information

We use your information to:

Operate and maintain your account
Process deposits and withdrawals
Comply with legal and regulatory requirements (AML/KYC)
Detect and prevent fraud, cheating, and abuse
Send important account notifications and updates
Improve the Platform and user experience

3. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

Payment processors (NowPayments) solely to facilitate transactions
Law enforcement or regulatory authorities when legally required
Service providers who assist in operating the Platform, under strict confidentiality agreements

4. Data Retention

We retain your personal data for as long as your account is active and for up to 5 years after account closure, as required by anti-money laundering regulations. Transaction records are retained indefinitely for compliance purposes.

5. Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party tracking or advertising cookies. You may disable cookies in your browser, but this may affect Platform functionality.

6. Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and rate limiting to protect your data. However, no system is completely secure and we cannot guarantee absolute security.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at support@bitnova.gg. Note that some data may be retained for legal compliance reasons even after a deletion request.

8. Contact

For privacy-related inquiries, contact us at support@bitnova.gg.